Frequently Asked Questions
Everything you need to know about shopping with Jugnu Lahore.
What is the standard delivery time for orders within Pakistan?
We typically deliver within 3 to 5 business days for major cities like Lahore, Karachi, and Islamabad. Remote areas may take up to 7 business days.
Do you offer international shipping?
Yes, Jugnu Lahore ships worldwide. International delivery times and shipping costs vary depending on the destination and are calculated at checkout.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unworn items with original tags attached. Please note that customized or sale items are non-refundable.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's tracking portal.
What payment methods do you accept?
We accept Cash on Delivery (COD) within Pakistan, as well as secure online payments via Visa, Mastercard, and Bank Transfers.
How do I ensure I pick the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the perfect fit.